Terms & Conditions
GENERAL
- 1.1
Before using our website, please read these Terms and Conditions carefully. By registering a Player Account with the website you confirm your consent with the Terms and Conditions.
- 1.2
These Terms and Conditions (T&C) apply to the usage of a Software ScarlettCasino.com (“Casino”) through related enabling internet, mobile or other platforms by You (“You” or “Player”).
- 1.3
These T&C constitute is a binding agreement between You and Casino.
- 1.4
By using and/or visiting any section of the website ScarlettCasino.com; or by opening an account on the website, You agree to be bound by: Terms and Conditions; Privacy Policy; Responsible Gaming, FAQ, Any game rules; Bonus Terms and Conditions, special campaigns and tournaments ran on the website.
- 1.5
These T&C come into force as soon as You click the “I accept the Terms and Conditions and Privacy Policy” button. By doing so You agree to be bound by these T&C and accept them.
- 1.6
The website www.ScarlettCasino.com ("Casino", "Website", “Company”, "We", "Us", "Our") is registered and established by Gaming Services Provider.
- 1.7
Placebo N.V. is officially registered by the Government of Curaçao as an Information Provider legally authorized to conduct online gaming operations from Curaçao. Remote gaming licensing and supervision is provided by Gaming Services Provider N.V.
- 1.8
The Terms and Conditions is always valid in English. In case there are other language versions of the Terms available, the English version will always prevail.
- 1.9
The website www.ScarlettCasino.com ("Casino", "Website", "Company", "We", "Us", "Our") is owned and operated incognito.
- 1.1
CHANGES TO TERMS AND CONDITIONS
- 2.1
The Casino reserves the right to unilaterally change these Terms and Conditions may be changed by the Casino when such need occurs. We will do our best to notify our players of any significant changes by email. However, we do recommend all players to revisit this page regularly and check for possible changes.
- 2.2
Casino reserves the right to modify and/or amend this Agreement at any time with or without prior notice..
- 2.3
You fully understand and agree to be bound by the T&C contained herein and as they may be amended by Us due to some changes in Casino.
- 2.1
HOW CAN YOU PLAY
- 3.1
By accessing and opening an account and using this website, you confirm and warrant that online gambling is legal and permitted in the jurisdiction where you are located and you will not use the website while resident or temporarily located in any jurisdiction that prohibits use of the website.
- 3.2
The availability of the services shall not be interpreted as an offer or invitation on our part to use the services in a country where such use is illegal.
- 3.3
The Website will not assume any liability whatsoever in this regard and will not reimburse any player deposits, winnings or any losses as a consequence of the violation of any legal provision that may be applicable to the player. It is the player’s sole responsibility to comply at all times with his/her own local, national or state laws that relate to online gambling.
- 3.4
The Casino accepts strictly adult players (the minimum age is 18) and players who have reached the age specified by the jurisdiction of player’s place of residence as eligible for online gaming. It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding age limitations for online gambling.
- 3.5
The Website reserves the right to ask for the proof of age from the player and limit access to the website or suspend the Player Account to those players who fail to meet this requirement.
- 3.6
It is entirely and solely Your responsibility to enquire and ensure that You do not breach laws applicable to You by participating in the games. Depositing real funds and playing for real money is subject to the laws of Your country, and it is Your sole responsibility to abide by Your native regulations.
- 3.7
Please note, that your account should be verified in period of up to 30 days from registration and/or if a deposit is made. Casino can verify youre account when ever needed.
- 3.8
Deposits for participation in the game and winnings would be directly and immediately credited to the player's account. Withdrawals would be processed upon your request.
- 3.9
Users from the following countries (“Restricted Countries”) are not allowed to deposit and play real money games: Estonia, Israel, Gibraltar, Greece, Jersey, Ukraine, Republic of Crimea, France and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Pierre and Miquelon, St. Barthélemy, French Polynesia, Wallis and Futuna, New Caledonia), Netherlands, Lithuania, Romania, Russia, Spain, Slovakia, the United Kingdom (including United Kingdom Overseas Territories), US or any of its states, Dutch West Indies, Belgium, Angola, Albania, Iraq, Jamaica, Uganda, Pakistan, Islamic Republic of Iran, Panama, Lebanon, Zimbabwe, Mauritius, Nicaragua, Yemen, Central African Republic, Côte d'Ivoire, Sudan, Liberia, Syrian Arab Republic, Cayman Islands, Somalia, Congo, North Korea, Eritrea, Haiti, Sierra Leone, Ethiopia, Myanmar, South Sudan, Burkina Faso, Libya, Mali, Barbados, Rwanda and Curacao. The Casino cannot guarantee successful processing of withdrawals or refunds in the event that player breaches this Restricted Countries policy.
- 3.9.1
Players from Sweden are excluded from participation in any bonuses, tournaments, free sweepstakes and other bonuses in accordance with the Swedish gambling act.
- 3.9.2
We cannot inform you about the availability of duplicate account until you fulfill the personal details and upload the documents on your account. After you complete these requirements, we will be able to inform you regarding the existence of duplicate accounts.
- 3.9.3
If an account is closed, casino pays out any remaining funds to the verified account. Fees can be charged for processing the pay-out. Your account has to be verified and to meet T&C. Casino has right to hold withdrawal until necessary documents are provided or not to pay out due to violation of T&C´s.
- 3.1
AVABILITY OF GAMES
- 4.1
Please, bear in mind some games may be unavailable in certain jurisdictions, as required by policies of game providers which may change from time to time.
- 4.2
Using VPN to bypass provider’s block is strictly prohibited and may lead to confiscation of winnings. Using VPN to bypass provider’s block is strictly prohibited and may lead to confiscation of winnings. Using VPN in general may lead to confiscation of winnings.
- 4.3
NetEnt games are unavailable for Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.
- 4.4
Players from the following countries are not eligible to win any jackpots from jackpot games offered by NetEnt (such as but not limited to Mega Fortune): Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey and Ukraine. The Casino will make reasonable efforts to prevent players from these countries to reach the games, but if players from any of the stated countries would win the jackpot, the jackpot win will be annulled.
- 4.1
ACCEPTED CURRENCIES
- 5.1
The website allows playing for the following currencies: EUR, USD, ZAR, NOK, AUD, NZD, CAD, YEN, INR, BTC, ETH, BCH, LTC, USDT, DOGE.
- 5.1
FEES AND TAXES
- 6.1
You are fully responsible for paying all fees and taxes applied to your winnings according to the laws of the jurisdiction of your residence.
- 6.2
In case of a refund, the casino reserves the right to cover all payment providers’ fees (10% fee) with refunded funds.
- 6.3
You acknowledge that withdrawals via bank transfers can in exceptional cases be subject to additional charges by the intermediary banks. These charges remain outside the influence of The Casino and are in our experience limited to the equivalent of EUR 20.
- 6.1
GAMES RULES
- 7.1
By accepting these Terms and Conditions You confirm that You know and understand the rules of the games offered on the Website. It is at Your discretion to familiarise Yourself with the theoretical payout percentage of each game.
- 7.2
For Table Games or Live Games maximum bet is 1000 EUR or it’s equivalents according to the casino exchange rates.
- 7.3
For Slots Games maximum bet is 50 EUR or it’s equivalents according to the casino exchange rates.
- 7.1
DISCLAIMER OF LIABILITIES
- 8.1
Casino service is provided solely for entertainment purposes.
- 8.2
Casino service is provided "as it is". Casino is not responsible for service mismatch to Player’s purposes and/or ideas on how such a service should be provided.
- 8.3
Casino undertakes to correct all faults in the service as soon as possible, but does not guarantee their absence.
- 8.4
Casino reserves the right to carry out preventive work in its software and hardware suite with a temporary suspension of the service.
- 8.5
In the event of force majeure, accidents and failures in the software and hardware suites of third parties cooperating with Casino or the actions of third parties aimed at suspension or termination of operation of Casino, Casino operation can be suspended and all current bets canceled.
- 8.6
By accepting these T&C´s you confirm your awareness of the fact that gambling may lead to losing money. The Casino is not liable for any possible financial damage arising from your use of the Website.
- 8.7
The Casino is not liable of any hardware or software defects, unstable or lost Internet connection, or any other technical errors that may limit access to the Website or prevent any players from an uninterrupted play.
- 8.8
In an unlikely case where a wager is confirmed or a payment is performed by us in error, the Company reserves the right to cancel all the wagers accepted containing such an error, or to correct the mistake by re-settling all the wagers at the correct terms that should have been available at the time that the wager was placed in the absence of the error.
- 8.9
If the Casino mistakenly credit your Player Account with a deposit, bonus or winnings that do not belong to you, whether due to a technical issue, error in the paytables, human error or otherwise, the amount and/or the winnings from such bonus or deposit will remain the Casino property and will be deducted from your Player Account.
- 8.10
The Casino, its directors, employees, partners, service providers:
- 8.10.1
do not warrant that the software or the Website is/are fit for their purpose;
- 8.10.2
do not warrant that the software and Website are free from errors;
- 8.10.3
do not warrant that the Website and/or games will be accessible without interruptions;
- 8.10.4
shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Website or your participation in the games.
- 8.10.1
- 8.11
You hereby agree to fully indemnify and hold harmless the Casino, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the Website or participation in the Games.
- 8.12
You acknowledge that the Casino shall be the final decision-maker of whether you have violated the Casino’s T&C´s in a manner that results in your suspension or permanent barring from participation in the Website.
- 8.13
Please, note that ScarlettCasino.com Casino holds no liability for any deceitful actions of the residents of “Restricted Countries” in order to gain access to the website notwithstanding restrictions applied for the website usage by the residents of “Restricted Countries”.
- 8.1
USE OF PLAYER ACCOUNT
- 9.1
PLAYER RESPONSIBILITY
- 9.1.1
Player fully understands the provisions contained in this Agreement and is obliged to comply with them.
- 9.1.2
Player ensures that their age is 18 or older, but sufficient to participate in gambling, according to the legislation of the country of their residence.
- 9.1.3
Player acknowledges that their details in the personal account of Casino are correct.
- 9.1.4
Player acknowledges that they have only one active member account with Casino.
- 9.1.5
Player is obliged not to disclose the login details of a member account to third parties and not to allow the third parties to gamble at Casino through their member account.
- 9.1.6
Player is responsible for the security of the member account access data, as well as for the security of accounts in social networks used for gambling at Casino.
- 9.1.7
Player confirms that they are not a Casino employee or a relative of a Casino employee.
- 9.1.8
You participate in the Casino strictly in Your personal non-professional capacity for recreational and entertainment reasons only.
- 9.1.9
Player is responsible for all actions taken at Casino through their member account.
- 9.1.10
Player acknowledges that they are aware of the risk of losing money in the course of gambling. Casino is not liable for any possible financial damage arising from the use of the Website.
- 9.1.11
Player assumes the obligation not to carry out illegal financial transactions, the legalization of proceeds from crime, and any other operation in violation of applicable law, through Casino.
- 9.1.12
Players acknowledge that they do not use the funds of third parties to replenish the Casino account. Usage of any joint bank accounts or joint credit/debit cards shared by two or more individuals are not allowed in the aim to replenish the Casino account.
- 9.1.13
Player agrees that Casino has the right to require additional verification of their identity or their actions at Casino website.
- 9.1.14
Player understands that Casino has the right to cancel their bets if:
- 9.1.14.1
player or a third party can affect the outcome of a bet;
- 9.1.14.2
player or affiliated third parties violated the T&C;
- 9.1.14.3
the outcome of a bet was the result of illegal actions;
- 9.1.14.4
the bet was made during any technical failure.
- 9.1.14.1
- 9.1.15
Disposable emails are forbidden to be used for registration in the casino. Accounts created with disposable emails will be permanently closed.
- 9.1.16
You should not use the Website for any purpose which is considered to be defamatory, abusive, obscene, racist, sexist, discriminatory, or offensive. You must not use any abusive or aggressive language or images; swear, threaten, harass or abuse any other person, including other users, or behave in such a manner towards any Casino staff used to provide the Website or Customer Services. Should any violations be detected, your account can be closed or suspended for the indefinite period.
- 9.1.17
Player agrees that if they broke the rules or Casino has reasonable grounds to assume that Player has violated the rules, Casino reserves the right to suspend their member account, cancel the bets, refuse to pay winnings or use the funds on Player’s member account for compensation of its own losses resulting from the actions of Player.
- 9.1.18
The Website can only be used for personal purposes and shall not be used for any type of commercial profit.
- 9.1.19
In order, if you want to request a Transcript of the chats, History of your deposits, Bet history, Session history etc, you may contact our support team (support@scarlettcasino.com).
- 9.1.1
- 9.2
REGISTRATION AND OPENING OF YOURE MEMBER ACCOUNT
- 9.2.1
Each player can create only one (1) personal account. Creating multiple Player Accounts by a single player can lead to termination of all such accounts. The player shall not provide access to their Player Account or allow using the Website to any third party including but not limited to minors. You need to comply with the Registration procedure of the Website. Please read Registration Procedure in the Website or ask our support team.
- 9.2.2
You have the right to use only one account. One account per a residence address, an IP address, a PC. If You register more than one member account, all Your accounts can be suspended or deleted, and all bets can be void. Besides, Your winnings and bonuses that You received or accumulated during the period of use of several member accounts can be void as well. We can request You to return the funds withdrawn from Your additional accounts. If You want to register a new member account, You can contact the casino manager at support@scarlettcasino.com. In this case, Your existing account will be suspended, and You will be able to register a new one. If You have found out that You already have more than one account with Casino, You are obliged to immediately inform us about it. If this fact is established without Your participation, all Your accounts will be suspended.
- 9.2.3
Any returns, winnings or bonuses which the player has gained or accrued during such time as the Duplicate Account was active may be reclaimed by us, and players undertake to return to us on demand any such funds which have been withdrawn from the Duplicate Account.
- 9.2.4
You must enter all mandatory information requested into Your registration form, including a valid e-mail address; if You do not enter a valid email address, we will be unable to help You recover any “forgotten passwords”. It is Your sole responsibility to ensure that the information You provide is true, complete and correct.
- 9.2.5
Casino reserves the right to refuse to register a member account.
- 9.2.1
- 9.3
CLOSING OF ACCOUNT
- 9.3.1
Casino reserves the right to close Your Member Account and to refund You the "Account balance", subject to the deduction of relevant withdrawal charges, at Casino’s absolute discretion and without any obligation to provide with a reason or give prior notice.
- 9.3.2
If You want to block Your account, please, contact the support department via LiveChat (24/7) or email support@scarlettcasino.com. Casino will return to You any and all funds from Your member account subject to the deduction of relevant withdrawal charges. The method of repayment will be at our absolute discretion.
- 9.3.3
In the event of closure of Your account because of gambling addiction or if Your account has been closed due to fraud You acknowledge that You are prohibited from opening a new account. Casino will not be liable if You manage to open a new account, neither for such action nor for any direct or indirect consequential damages. Casino shall have the right to close, at any time, a new account opened in breach of the requirement stated herein.
- 9.3.1
- 9.1
ANTI-FRAUD POLICY
- 10.1
The Company has a strict anti-fraud policy and utilises various anti-fraud tools and techniques. If the player is suspected of fraudulent actions including, but not limited to:
- 10.1.1
participating in any type of collusion with other players;
- 10.1.2
development of strategies aimed at gaining of unfair winnings;
- 10.1.3
fraudulent actions against other online casinos or payment providers;
- 10.1.4
chargeback transactions or denial of some payments made;
- 10.1.5
creating two or more accounts;
- 10.1.6
providing of forged documents;
- 10.1.7
any other actions which may damage the Casino.
- 10.1.7
Other types of cheating or becomes a bankrupt in the country of their residence, the Company reserves the right to terminate such Player Account and suspend all payouts to the player. This decision is at sole discretion of the Company and the player will not be notified or informed about the reasons of such actions. The Company also reserves the right to inform applicable regulatory bodies of the fraudulent actions performed by the player.
- 10.1.1
- 10.2
You may not use funds that originates from any illegal activity or source or that is tainted or associated with any illegality or ill-gotten means. In accordance with our anti-fraud policies, we reserve the right to pay any requested withdrawal partly or in total via the same method of payment through which one or more deposits were made. We further reserve the right to pay any requested withdrawal directly to your account.
- 10.3
The Casino has zero tolerance to advantage play. Any player who will try to gain advantage of casino welcome offers or other promotions agrees that Company reserves the right to void bonuses and any winnings from such bonuses, for the reasons of:
- 10.3.1
use of stolen cards;
- 10.3.2
chargebacks;
- 10.3.3
creating more than one account in order to get advantage from casino promotions;
- 10.3.4
providing incorrect registration data;
- 10.3.5
any other actions which may damage the Casino.
- 10.3.1
- 10.4
The Casino reserves the right to close your Player Account and to refund to you the amount on your account balance, subject to deduction of relevant withdrawal charges, at Casino’s absolute discretion and without any obligation to state a reason or give prior notice.
- 10.5
In order to verify player`s account casino management require documents (ID, payment systems, utility bills еtc) in Latin or Cyrillic alphabet. In case player doesn’t have an opportunity to provide documents in the above-mentioned alphabets casino reserves the right to demand video verification where player shows his/her documents. Scanned documents (ID/Passport) are not accepted. Documents should be photographed.
- 10.6
The Casino reserves the right to retain payments, if suspicion or evidence exists of manipulation of the casino system. Criminal charges will be brought against any user or any other person(s) who has/have manipulated the casino system or attempted to do so. The Casino reserves the right to terminate and/or, change any games or events being offered on the Website.
- 10.7
Should you become aware of any possible errors or incompleteness in the software, you agree to refrain from taking advantage of them. Moreover, you agree to report to the Casino any error or incompleteness immediately. Should you fail to fulfill such obligations, the Casino has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification.
- 10.8
Please note that if you requested a withdrawal, the Casino reserves the right to charge you the costs of transaction processing for deposit and withdrawals. This decision is at sole discretion of the Casino.
- 10.9
The Casino reserves the right to inform applicable regulatory bodies of the fraudulent actions performed by the player, other online gaming or gambling operators, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of Your identity and of any suspected unlawful or improper activity, and You agree to cooperate fully with us to investigate any such activity.
- 10.11
In the event of any suspicious transactions, Casino reserves the right to suspend or block a player’s Account and withhold funds as may be required by law or the competent Authority.
- 10.12
By agreeing to the Terms You authorize us to undertake verification checks as we may require ourselves or may be required by the third parties (including, regulatory bodies) to confirm Your identity and contact details in order to prevent money laundering.
- 10.13
Deposits made into Your account should be commensurate with intended game play. If there is a suspicion of abuse, (e.g. when a deposited amount is not used for an appropriate level of game play and the player requests a withdrawal in relation to that deposited amount; or where the Company suspects that the Player is abusing exchange rate fluctuations), we reserve the right to cancel the respective deposit(s) in part or in full, to retract any costs that may have resulted in conjunction therewith and to close Your account indefinitely. In such instances, Casino further reserves the right to request and obtain satisfactory proof of deposit and additional copies of personal identification prior to processing any withdrawal request, and the processing of such a request shall be entirely at our discretion.
- 10.14
All transactions made by players on our site are checked to prevent money laundering and all other illegal activity.
- 10.15
Transferring of funds from one player account to another is not allowed.
- 10.16
Unfortunately, a limited few make it a habit to abuse our bonus offers. Regular players rarely risk breaking these rules by mistake; You have to have a fraudulent ambition from the beginning in order to cross the line. We assess each breach of our rules individually and we retain the right to, if we determine the breach of any Terms, confiscate all associated winnings and original deposit.
- 10.17
You shall not corrupt the Website, flood the Website with information so as to cause the Website to malfunction, nor use any features which may affect the function of the Website in any way for example (but not limited to) releasing or propagating viruses, worms, logic bombs or similar. Any multiple submissions or "spam" are strictly prohibited. You must not interfere or tamper with, remove or otherwise alter in any way, any information in any form which is included on the Website.
- 10.18
Casino will take all reasonable steps to prevent such activities; detect them and the relevant players; and deal with the relevant players appropriately. Casino will not be liable for any loss or damage which You or any other player may incur as a result of collusive, fraudulent or otherwise illegal activity, or cheating, and any action Casino takes in respect of the same will be at our sole discretion.
- 10.19
If You suspect a person is colluding, cheating or undertaking a fraudulent activity, please report via e-mail: support@scarlettcasino.com.
- 10.20
The Casino reserves the right to retain payments, if suspicion or evidence exists of manipulation of the casino system. Criminal charges will be brought against any user or any other person(s) who has/have manipulated the casino system or attempted to do so. The Casino reserves the right to terminate and/or, change any games or events being offered on the Website.
- 10.21
Should You become aware of any possible errors or incompleteness in the software, You agree to refrain from taking advantage of them. Moreover, You agree to report to the Casino any error or incompleteness immediately. Should You fail to fulfill such obligations, the Casino has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification.
- 10.22
Casino prohibits Player collusion and do not allow any kind of robots and programmed devices to participate in a game play. Casino reserves the right to void any game play resulting from the use of robots and/or programmed devices.
- 10.23
Money deposited in the Casino must be used for gaming activity. Due to this, any deposit has to be wagered 2 times (player must place bets three times of their deposit amount) before the withdrawal of funds connected to this deposit is available. In case several deposits were made with no gaming activity, player has to wager the total amount of these deposits prior to withdrawal.
- 10.24
In order to verify player`s account casino management require documents (ID, payment systems, utility bills еtc) in Latin or Cyrillic alphabet. In case player doesn’t have an opportunity to provide documents in above-mentioned alphabets casino reserves the right to demand video verification where player shows his/her documents. Scanned documents (ID/Passport) are not accepted. Documents should be photographed.
- 10.25
The casino is not a financial institution and thus should not be treated as such. Your account will not bear any interests and no conversion or exchange services (including fiat-crypto exchange) will be offered at any time.
- 10.26
In the even of chargeback at the account, the casino reserves the right to: - charge the player a sum equivalent to the players available balance funds in order to compensate damages and expenses suffered by an incurred as a result of chargeback; - claim further damages and financial losses from the player by contacting them via one of the methods provided during the registration process (i.e. phone, e-mail, etc.); - close player's personal account and/or discard all and any winnings gained as a result of such act or attempt to act.
- 10.27
We reserve the right to make a phone call to the number provided in your user account, which at our own discretion can be a necessary part of the KYC procedure. Withdrawals may be terminated until the account is fully verified. We will make reasonable efforts trying to contact you regarding the withdrawal of the funds, but if we are not able to reach you (by email or phone) in two (2) weeks as from the date of the request for withdrawal, account will be locked, since you have failed to pass the KYC procedure
- 10.1
DEPOSITING
- 11.1
The Website offers a variety of payment methods. They include VISA and MasterCard credit and debit cards, as well as various alternative payment methods.
- 11.2
Please, contact our support team at support@scarlettcasino.com to inquire about the payment methods which are most favorable for Your country of residence.
- 11.3
Please note that the minimal amount of deposit is 10€ or an equivalent. The maximum amount of deposit depends on the payment method you decide to use. If you choose to deposit using Crypto currency, please note that the amount should be at least 10 € or equal. In the case of deposits that are made lower than the minimum amount, ScarlettCasino.com does not guarantee that the amount deposited will be received by ScarlettCasino.com.
- 11.4
You may only participate in Games if You have sufficient Virtual Funds on Your member account for such participation. Casino will not grant any form of virtual credit whatsoever for participation in any of the Games.
- 11.5
To deposit Virtual Funds into Your member account, You can transfer Virtual Funds from Your personal wallets or other Virtual Funds related accounts.
- 11.6
Casino can, under certain circumstances, credit a Player’s account with so called “bonus”. The conditions for the crediting of the bonus and the amount of the bonus is determined by Bonus Terms and Conditions. For promotions that are currently running please follow directory “Promotions”. If an account contains both the Virtual Funds and bonus funds, the bonus funds will only be available for wagering once the existing Virtual Funds have been used. Before fulfilling the bonus turnover conditions if You transfer or withdraw the main deposit amount, bonus funds and all winnings from this bonus will be forfeited.
- 11.7
Casino reserves the right, to change the accepted methods of payment at its sole discretion. Casino further reserves the right to accept certain methods of payment only subject to the fulfilment of certain conditions. Casino does not warrant that all methods of payment are available at all times.
- 11.8
Depending on the method selected, deposits can incur charges from Your bank side, independently for bank wire transfers and/or other methods of payment
- 11.9
By depositing money You agree not to make any charge-backs, reversals or otherwise cancel any deposits into Your account, and agree to refund and compensate us for unpaid deposits.
- 11.10
Deposited amounts are available on the Account within a reasonable amount of time after the confirmation of the deposit. Before a withdrawal can be made, all previous deposits need to be confirmed.
- 11.11
Casino reserves the right to use additional procedures and means to verify Your identity when effecting deposits into Your Account. This could include (but is not limited to) a selfie with a document or form of identification.
- 11.12
It's the responsibility of Player to ensure that all documents are genuine. Faked or fraudulent documents provided may result in a confiscation of deposits and potential winnings of Player.
- 11.13
The following Payment System Providers are restricted for Swedish players: Neteller, Skrill, PaysafeCard.
- 11.14
All progressive jackpot wins will be paid in full as soon as possible.
- 11.1
WITHDRAWAL AND REFUND POLICY
- 12.1
The minimal amount for withdrawal is 20€ or an equivalent. The maximum amount for withdrawal depends on the payment method you use.
- 12.2
Your withdrawals will be processed as soon as possible, however, please keep in mind that some web wallets take longer time.
- 12.3
The period of processing requests for withdrawals is depending on how the payment is withdrawn.
- 12.4
The Casino reserves the right to check player’s identity prior to processing payouts and to hold withdrawals for the time needed to check the player’s identity. Please note that when the cumulative withdrawal of funds reaches € 2,000, the casino may request additional documents. In case of false personal data provided by the players, the withdrawal can be refused and the user account can be terminated. The player will be informed thereof by email. In some cases the Website can request selfie with ID, selfie with ID and special sign, or call. Failure of passing this verification will lead to account closure and confiscation of winnings. This rule applies for both FIAT and Cryptocurrency players.
- 12.5
The maximum withdrawal amount processed to a player is 2500 €/$ per day and 15 000 €/$ per month, unless otherwise specified in the Terms & Conditions of a specific promotion. Exceptions may be made to players with a higher VIP level, if any, at the Casino’s sole discretion. If you win more than €15 000, the Casino reserves the right to divide the payout into monthly instalments of maximum €4000 until the full amount is paid out.
- 12.6
All progressive jackpot wins will be paid in full if that is possible.
- 12.7
Refund request may be declined by the Casino if the player provides false or intentionally modified personal data in order to bypass the system.
- 12.8
All costs that may occur upon refund procedure are on the player.
- 12.9
Money deposited in the Casino must be used for gaming activity. Due to this, all deposits need to be wagered according to the Casinos rules. Standard rule is that the Wager is 2 times the deposition. Higher wager may accure.
- 12.10
The player will not be able to play unless they accept the updated terms and conditions, but can withdraw the actual balance.
- 12.11
Casino reserves the right to transfer funds in a way different from the payment method specified by Player.
- 12.12
Finally, Please keep in mind the Casino is not a financial institution. Your account will thus not bear any interests and no conversion or exchange services will be offered at any time.
- 12.1
DOMANT ACCOUNTS
- 13.1
If no login on the Player Account on the Website is performed (the account is inactive) for a period longer than 12 months, the Website reserves the right to charge a monthly maintenance fee of €5 starting on the 13´th month from last recorded login.
- 13.2
If the account remains inactive for a period longer than 12 months, a reminder email will be sent via email every month starting on the 13´th month.
- 13.1
COMPLAINTS
- 14.1
You are free to contact our customer service team according to the instructions found on the Website to give us any complaints regarding our services.
- 14.2
Complaints are handled in the support department and escalated in the organisation of the Casino in the case that support personnel did not solve the case immediately. You shall be informed about the state of the complaint to a reasonable level.
- 14.3
We do our best to resolve the complaints within ten (10) calendar days of receipt of the complaint. Should the claim require more time to be resolved, the time period can be extended.
- 14.4
In the event of any dispute, you agree that the server logs and records shall act as the final authority in determining the outcome of any claim. You agree that in the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that was logged on the game server will prevail, and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.
- 14.5
When we wish to contact you regarding such a dispute, we will do so by using any of the contact details provided in your Player Account.
- 14.6
You agree that any claim and/or cause of action arising out of or related to these Terms and Conditions or a service provided by the Casino must be filed within one (1) year after such claim or cause of action arose.
- 14.1
BONUS TERMS & CONDITIONS
- 15.1
Bonus Terms and Conditions are an integral part of these rules. Accepting Terms and Conditions the player thereby accepts both Terms and Conditions and Bonus Terms and Conditions.
- 15.1
INTELLECTUAL PROPERTY RIGHTS
- 16.1
All website design, text, graphics, music, sound, photographs, video, the selection and arrangement thereof, software compilations, underlying source code, software and all other material contained within the Website are subject to copyright and other proprietary rights which are either owned by us or used under licence from third party rights owners. To the extent that any material contained on the Website may be downloaded or printed then such material may be downloaded to a single personal computer only and hard copy portions may be printed solely for your own personal and non-commercial use.
- 16.2
Under no circumstances shall the use of the Website grant to any user any interest in any intellectual property rights (for example copyright, know-how or trademarks) owned by us or by any third party whatsoever.
- 16.3
No rights whatsoever are granted to use or reproduce any trade names, trademarks or logos which appear on the Website except as specifically permitted in accordance with the Terms of Use.
- 16.1
ARBITRATION
- 17.1
All disputes which may arise between you and the Casino including their successors in title under general or special title as a result of these Terms and Conditions or as a result of further agreements and other acts in connection with these Terms and Conditions shall be settled exclusively by arbitration in Cyprus and in accordance with Cyprus Civil Procedure Rules.
- 17.1
© ScarlettCasino, 2023-2024
ScarlettCasino.com is owned and operated by Placebo Limited. Registration number: 000041002, registered address: 9 Barrack Road Belize City, Belize. Contact us at support@scarlettcasino.com. ScarlettCasino.com is licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros. ScarlettCasino.com has passed all regulatory compliance and is legally authorized to conduct gaming operations for any and all games of chance and wagering.
Play responsibly. scarlettcasino.com only accepts customers over 18 yeas of age!
