FAQ

All you have to do to get started is click the ‘Sign Up‘ button in the upper Right corner and fill in all the required fields. We’ll then pop you over an email where you can verify your email address using the verification link we send you. Once all this is done, your account will be fully active.

The quickest way is to create a new password by clicking this ‘Forgot Password?’ link. We will then send an email that will direct you to a new link. Then you can enter a new password for you ScarlettCasino account.

Alternatively, you can contact our helpful customer support either by the Live Chat option on the site or by emailing us at support@scarlettcasino.com . We will be more than happy to assist you further.

There are plenty of places that allow you to buy and sell Bitcoins. Online exchanges include Coinbase , Bitstamp and Bitpanda . To find out more about buying Bitcoins, please visit our About Bitcoin page.

Of course they are. Some games from BGaming even have a Provability Fair function so you can easily verify this yourself. Just click the ‘Provability‘ button on the right edge of the screen whilst playing one of those games to access the provability widget.

Games from other providers have fairness guaranteed by the curacao gaming commission which we hold a license from.

Unfortunately you can only cash out via your crypto wallet. In other words if you for example use Card payment as a deposit method, you have to withdraw thru your crypto wallet, and won’t be able to withdraw to for example a card.

Funds that are already on your account cannot be converted into another currency.

No, it is only allowed to open one account during your lifetime, even if an old account is closed down, you would have to request this one to be reopened as no new accounts can not be created.

All you have to do to get started is click the 'Sign Up' button in the upper Right corner and fill in all the required fields. We’ll then pop you over an email where you can verify your email address using the verification link we send you. Once all this is done, your account will be fully active.

The quickest way is to create a new password by clicking this ‘Forgot Password?’ link. We will then send an email that will direct you to a new link. Then you can enter a new password for you ScarlettCasino account.

Alternatively, you can contact our helpful customer support either by the Live Chat option on the site or by emailing us at support@scarlettcasino.com . We will be more than happy to assist you further.

No. Unfortunately it‘s not possible to change your email address.

Simply go to your My Account page, click the ‘Add Currency‘ button and select the currency you want to add from the dropdown menu.

There are two ways of changing the currency on your account, you can either have your mouse over the currency at the top right of the site and change it from the dropdown list, or you can click on “Select” from your profile page on the one you wish to have active.

If your crypto deposit is now showing, this most likely means that it has not yet been confirmed in the blockchain , or that your wallet has not yet sent the funds, you can always check the blockchain to see if your transfer is visible there, or ask the support if you need a hand with this.

For cryptocurrencies, this depends on both how many transactions are waiting currently in the blockchain and on the fee used to transfer the funds with, however in most cases this is completed within a few minutes.

As we do not have any access over the actual transfer being made(this is done via the blockchain and miners) , funds that are sent to another address or below the minimum amount are unfortunately lost.

Before a withdrawal is allowed to be made your deposit has to be wagered at least two time, this means that the amount you have deposited needs to be played twiced.

We don't enforce any limits now.

The following “Crypto” currencies: BTC, LTC, BCH, ETH, DOG, USDT.

The minimum amount we allow you to deposit is €10 or 0.00027 BTC (0.54 mBTC). For deposits in other currencies and minimum withdrawal limits

We always aim to process withdrawal requests instantly and over 90% happen that way, but that will depend on the method used for deposit. Our average cashout time is of 10 minutes and for more information on processing times.

Unfortunately you can only cash out via your crypto wallet. In other words if you for example use credit card as a deposit method, you have to withdraw to your crypto wallet, and won’t be able to withdraw to for example a card.

There are plenty of places that allow you to buy and sell Bitcoins. Online exchanges include Coinbase , Bitstamp {' '} and Bitpanda . To find out more about buying Bitcoins, please visit our About Bitcoin page.

When you are using a bonus there are a few rules that applies for this when it comes to both maximum bet and games that are allowed to be played. Until the bonus has been wagered through, the maximum bet is 20 EUR/GBP/USD/CAD/AUD, or equail.

Certain games including all Jackpot games are unavailable for play, when you do have an active bonus.

The above mentioned rules applies for all bonuses that we have at scarlettcasino. We also have what is called a “no deposit bonus” which has a maximum withdrawal that is allowed to make from winnings of such a bonus. This limit is 100 EUR/USD/CAD/AUD, 200 BRL, 1,000 SEK/NOK, 0.00231 BTC, 0.194 BCH, 0.661 LTC, 0.033 ETH, 492 DOGE 400 PLN, or 6,000 RUB. Examples of “no deposit bonuses” are the 20 free spins upon registration, Wednesday Free Spins Drops, Second Chance Spins, Friday Loyalty Bonus.

Upon registering at scarlettcasino you may receive the welcome bonus, this is free spins that can be activated here under your promotion page.

The welcome package is the four deposit bonuses that you also get on the first four deposits that you make and you can read more about these ones on our promotions page.

You only have to make a deposit of any amount above 20 EUR/GBP/USD/CAD/AUD, or equial and the Welcome Package is added automatically on the first deposits that you make.

As the free spins received from the first deposit bonus, is part of the welcome package, if the deposit bonus is cancelled, so are the free spins from this. Also if another account is created from the same IP/Device this also stops the free spins from being added automatically.

A wagering requirement is something that all bonuses have attached to them, and what this means is that a bonus needs to be wagered (played for) x amount of times before the bonus funds are turned into real cash that can be withdrawn.

As an example, most of our bonuses have a wagering requirement of 40x, meaning that the total wagering requirement of a bonus is 40 x the bonus amount that you received. So if you receive a bonus of 10 the wagering requirement is then 10 x 40 = 400. This then means that you would need to play for 400 in total to complete the requirement. If you play each round for 1, you would then need to play 400 rounds to complete it, and if you play each round for 2 instead, then 200 rounds is needed.

Not all games are made equal when it comes to wagering a bonus unfortunately. Please contact support if you do need some guidence.

Go to ‘Wallet‘ page on your profile. There you can see your active bonus and how much you have left to wager it. If you need more assistance then please feel free to contact us at support@scarlettcasino.com .

When you deposit without a bonus attached to the deposit you still need to wager the deposit amount once before a withdrawal is allowed to be made.

The Wagering Requirements for Free and Registration bonuses are forty (40) times the Bonus sum awarded to you, unless stated otherwise in the supplemental Terms and Conditions.

All games are available in most crypto currencies, however some providers are not available to all crypto currencies.

Not every provider are able to support cryptocurrencies so far, the providers whose games you can use cryptocurrencies on are the following: BGAMING, Belatra, Booming Games, Endorphina, Evolution, Habanero, Platipus and Spinomenal

Of course they are. Games from SoftSwiss provider 100% provably fair.

Games from other providers have fairness guaranteed.

Yes, you can. You don’t have to spend any real money to try out the games. Here at ScarlettCasino we allow you to play for free in order to familiarise yourself with our vast library of games and discover which one is your favourite.

Most of the time, if your game freezes then you can pick up exactly where you left off next time you open the game. If there is no option for you to do this, then the round will continue to play out on the server. This will happen even if your computer is frozen or you lose internet connection. All your winnings will be paid into your account as normal.

In order to get back into the game a simple refresh of the site usually works, and if this does not let you back into the game, you just need to clear your cookies and cache in your browser and it shall work once again. Is the game still not opening up, you can contact us on support@scarlettcasino.com or via the Live Chat here

In order to play in the ScarlettCasino casino you will need to have Java installed on your computer. You can download Java here: http://java.com/

Please also check that you have installed the latest version of Flash. If you need to download Flash, then you can do so here: http://get.adobe.com/flashplayer/

If neither of these resolves the issue, then it could mean you have lost contact with your server. Try logging out and logging back in before you click the link again. Occasionally you may need to shut down your whole browser and reopen it again for the game to load.

If you’ve tried all these and the problem continues to persist, then contact our support team.

We store every single spin you make in our database in order to help with these problems. If you feel that an error has occurred during your game play, then please contact our support team.

Remember that the more information you can give us, the easier it will be for us to resolve the problem. Try to note down the game name, the amount of time you have played, the stake you were playing and details on what happened. If you are able to provide a screenshot of the problem then this will also assist us in fixing the problem.

It is always a good idea to stop playing until the issue has been resolved.

A screenshot is a photo of the display currently on your computer screen. The image will be saved in your computer as a file, and can easily be attached to emails in order to send to our support team.

In order to take a screenshot in Windows, just follow the steps outlined below:

Step 1: Ensure that the current view on your screen is the image you want to take a screenshot of. Close or minimise any additional windows that may be obscuring the view.

Step 2: Press the ‘Print Screen‘ button on your keyboard. This button is usually located on the right hand side of the keyboard.

Step 3: Open a ‘Paint‘ or ‘Word‘ program on your computer and then press Ctrl + V to paste the image in. You can also click the ‘Paste‘ option from the ‘Edit’ menu to do this. You will then see your print screen image appear in the document.

Step 4: Save this file to your computer using a name that will help you easily identify it. We also recommend that you save it to your desktop to allow faster access to the file.

Step 5: Attach this file into an email addressed to support@scarlettcasino.com , including all the additional information about the error.

In order to take a screenshot on a Mac, just follow the steps outlined below:

Step 1: Ensure that the current view on your screen is the image you want to take a screenshot of. Close or minimise any additional windows that may be obscuring the view.

Step 2: Press Shift + CMD + 4, then click on the spacebar to make the camera appear. Click the mouse in order to take a snapshot of the current window open on your screen. This image will automatically save to your computer desktop, with the current time and date.

Step 3: Attach this file into an email addressed to support@scarlettcasino.com , including all the additional information about the error.

Our top priority is to make sure that we keep all our players safe and we take this very seriously.

If you are playing with cryptocurrencies such as Bitcoins you will not have to provide documents as a standard. However, we do reserve the right to carry out additional verification if we believe any suspicious or fraudulent behaviour has occurred on your account.

That we are!

Always. As soon as you log in, any communication you make between your web browser and the scarlettcasino website will be protected by industry-standard encryption technology. This means that all your personal data and any activity you make on the site will be kept completely private.

We take your security extremely seriously. Our experts have built in various sophisticated measures to prevent theft of funds or case sensitive information. In addition to this, we follow all the best practices to keep your coins safe, as outlined below:

We store all the bitcoins in cold wallets, which are completely isolated from any online system. Being in cold wallets, they are protected with air-gap isolation

All wallets are encrypted

When you request a withdrawal, if we at this stage require documents from you we will send you an email within an hour asking for the required documents with instructions on how to proceed.

The asked for documents then has to be uploaded under your document section and will be verified within 12 hours time, mostly this is done within one hour though.

Yes! In cases where it is needed, we will reach out to you to ask for more or alternative document copies, in order to stay within the law.

There are a few steps you can take to make sure that your account is as safe as it can be.

1. Make sure you are using a different password for scarlettcasino than your email account connected to your scarlettcasino account or any other site you are using.

2. Do regular virus scans on your computer to ensure no malicious programs such as keyloggers that can gather your secure information are hiding on your computer.

A cooling off period is for when you wish to just take a small break from playing, from a day up to 6 months. While on a cool off you can still log in to your account however you will be blocked from depositing and any promotion we have will not be sent to you, a cool off will also be activated automatically when the period is up, and can also be enabled sooner with a 7 days re opening time.

A self exclusion is a longer period of time, 6 months to permanently, and when it is closed you can no longer log into to your account at all and it can not be reopened before the time limit has expired. You would need to contact us after the set limit has expired for us to reopen the account once more

Yes, although for security and statistical reasons, ScarlettCasino.com cannot delete your account.

If you wish to close your account permanently then please contact support@scarlettcasino.com , along with a brief explanation as to why you want to leave ScarlettCasino. By doing this, your account will be closed forever and you will be unable to re-open it again. Please note, that you will not be able to open a new account either.

That you can do. Contact the support team please.

ScarlettCasino.com do offer wagering in Bitcoins, with a great player experience and the best games around. ScarlettCasino Affiliates is a program where we give you the opportunity to earn money every month simply by giving us the chance to welcome more players through our virtual doors.

Absolutely nothing. It's 100% free.

Of course you can. We can give you all the marketing tools you will need to promote ScarlettCasino offline or by skype/email.

To join ScarlettCasino Affiliates and start earning today, all you have to do is{' '} sign up on our website. After having your account activated, you will be able to find a tracking link and reports.

We give you the opportunity to earn some of the most competitive commissions in the online gaming industry. You can earn up to 50% revenue share every month with us.

Every time a player clicks through to ScarlettCasino from one of your links or banners, something called a cookie is placed on their computer. This means that when they register, we can see your unique code and will be able to assign that player to your account. You'll then earn a revenue share every time that player is active on the ScarlettCasino casino.

From your affiliate page {' '} you first use the “Add Link” option and create a link for your affiliate, the name here is for your own use to better track what link generates what revenue.

After the link(s) has been created you choose what link you wish to generate a banner for in the drop down list below and then also for what language and size the banner should be and the banner is generated were you can copy the code for it.

Your revenue share is calculated as a percentage of your Net Gaming Revenue. Net Gaming Revenue = (bets - wins – bonuses) – admin fee. To see this you go to your affiliate page {' '} and click on “Statistics” in the top right corner.

After the link(s) has been created you choose what link you wish to generate a banner for in the drop down list below and then also for what language and size the banner should be and the banner is generated were you can copy the code for it.

You can see this from your “affiliate profile” section in the affiliate page .

Yes, minimum withdrawals for affiliates is 0.00271 BTC or €100. Should you earned a lesser amount, the money will remain pending in the system until you have collected enough money for us to process the cashout.

Affiliate commission payouts are processed once a month, between the 1st and 5th of each month.

Your commision is paid directly into your ScarlettCasino account, and from there you can withdraw it.

From most of them but not all, please refer to terms and conditions for detailed information regarding forbidden countries.

No, it's not allowed to join our affiliate program and use the website benefits for your own personal gain. Affiliate needs at least 3 depositing players (active) before their first commission is paid.